The MIC Systems technical support team is an important element of the partnership that we have with our customers.  When unexpected issues arise, it’s good to know that we are standing by to quickly assist you.  Our techs are highly proficient in handling both software and hardware issues. They can skillfully walk you through almost any type of support situation that may arise.   And, when the situation calls for it, we even have the technology to connect to your computer via the internet and provide a solution from a remote location.  This is just like getting an on-site service call!  Many of our employees have years of experience with your exact industry, so they can relate to most any issue that comes up. 

 As a bonus, when you partner with MIC Systems & Software, you begin a relationship with a “Microsoft Certified Partner”.   What does this mean to you?

MIC Systems & Software is a Microsoft Certified Partner

Microsoft® Certified Partners, such as MIC Systems, can provide you with the highest levels of technical expertise, strategic thinking, and hands-on skills.  To become a Certified Partner with Microsoft, you must demonstrate your broad range of expertise and vendor affiliations.  This real world perspective means we are capable of delivering top-notch support and the cutting-edge technology solutions.

How you benefit by working with a Microsoft Certified Partner

• Microsoft Certified Partners have demonstrated expertise. Each Microsoft Certified Partner must employ a minimum number of Microsoft Certified Professionals (MCPs) who have a demonstrated certain levels of technical expertise and the proven ability to deliver solutions featuring Microsoft products. MCPs must pass certification exams developed by Microsoft.
• Microsoft Certified Partners have a broad-range of experience. Microsoft Certified Partners typically offer several areas of technical expertise including infrastructure, networking, office automation, e-commerce, collaboration, business intelligence, and other leading edge disciplines. Microsoft Certified Partner services include consulting, training, implementation, maintenance/support and hosting services.
• Microsoft Certified Partners have direct support from Microsoft.  Since the MIC programs that you use are written in the new Microsoft .NET language, it is important that, as your programming arm, we have instant access to Microsoft for any programming questions that we have.  As a Microsoft Certified Partner, we have access to 24 x 7 x 365 support whenever our development team needs additional assistance from Microsoft.
• Microsoft Certified Partners offer a real world perspective to your technology strategies. Microsoft Certified Partners have been in the business, on average, for more than 5 years, yet MIC Systems has been around for 27!  We bring a huge amount of experience to your business that was acquired through working for your industry over these past years AND by successfully completing the rigorous training and testing developed by Microsoft.